Every website on our Shared, Managed WordPress and Reseller hosting can use a free Let’s Encrypt SSL certificate, which gives your site the padlock and the https:// address.
That is all. Once Force HTTPS is on and the domain points correctly at your hosting server, a free certificate is requested and installed automatically, and visitors are sent to the secure https:// version of your site.
Let’s Encrypt certificates are short-lived and renew automatically. You do not need to track expiry dates or renew anything yourself.
Free certificates are handled by your hosting, not the customer portal — there is nothing to buy, renew or monitor there.
The most common cause is DNS. A certificate can only be issued once your domain points at your hosting server, so a domain that is still pointing elsewhere, or has only just been changed, will delay it. See Pointing a Domain to Your Go Red Robot Hosting.
If your DNS is correct and HTTPS still is not working, open a support ticket with the domain name and we will check it.
Most websites never need one. If you have a specific requirement for a commercial certificate, one is available as an add-on — tell us what you need.