How to Purchase and Use Account Credit

What is Account Credit?

Account credit is a prepaid balance you can add to your Go Red Robot Hosting account. It's an optional but convenient feature that allows you to purchase credit in advance, which is then automatically applied to your invoices when they're generated. This makes paying for your hosting services faster and more seamless.

Think of it like a gift card for your account—you add funds once, and they're ready to use whenever you need them. Credits are stored in your account's currency and never expire.

Why Use Credit?

Using account credit offers several benefits:

• Faster Checkout: When credit is applied to your invoice, you'll have less (or nothing) to pay at checkout time.
• Automatic Application: Credit is automatically applied to new invoices—no need to remember to use it.
• Bulk Purchase Flexibility: Purchase credit in larger amounts to simplify your billing cycle.
• Convenience: One-time payment for credit that covers multiple invoices.

How to Purchase Credit

Purchasing credit is simple and takes just a few minutes:

1. Log in to your customer portal.
2. Navigate to Credit: You can access credit purchase in two ways:
   • From Dashboard: Click on the "Credit Balance" stat card
   • From Payment Methods: Go to Payment Methods page → Scroll to "Account Credit" section
3. Click "Purchase Credit" button in the Account Credit section.
4. Enter Amount: Type the amount of credit you want to purchase (minimum amounts apply—see below).
5. Complete Payment: Use the secure Stripe payment form to complete your purchase.
6. Credit Added: Credit is added to your account instantly after successful payment.

Minimum Purchase Amounts

To ensure efficient processing, minimum purchase amounts apply based on your account currency:

Note: There is no maximum limit on credit purchases. You can add as much credit as you need to your account.

How Credit is Applied

Account credit works automatically to make your billing experience smoother:

• Automatic Application: When a new invoice is generated, any available credit in your account is automatically applied to reduce the invoice amount.
• Full or Partial Payment: Credit can pay for the entire invoice (if you have enough credit) or just reduce the amount you need to pay via card.
• No Action Required: You don't need to do anything—credit is applied automatically before you see the payment page.
• Direct Payment Still Available: You can still pay invoices directly without using credit if you prefer.

Example: If you have £50.00 in credit and receive an invoice for £75.00, the credit automatically reduces your invoice to £25.00. You'll only need to pay the remaining £25.00.

Viewing Your Credit

You can check your credit balance and history in several places:

• Dashboard: View your current credit balance in the "Credit Balance" stat card at the top of your dashboard.
• Payment Methods Page: See your full credit balance, purchase more credit, or view your credit history in the "Account Credit" section.
• Credit History: Access the Credit History page from Payment Methods to see all credit transactions, including purchases, usage on invoices, and admin adjustments.

Frequently Asked Questions

Q: Do I need credit in my account to pay invoices?

A: No, credits are completely optional. You can pay invoices directly with your card without having any credit in your account. Credit is just a convenient prepayment option.

Q: When is credit applied to my invoices?

A: Credit is automatically applied when a new invoice is created. You'll see the credit amount and remaining balance on the invoice payment page.

Q: Can I get a refund on unused credit?

A: Yes, refunds are available upon request. Please contact our support team to request a refund of unused credit. Refunds will be processed back to your original payment method.

Q: Is purchasing credit secure?

A: Absolutely. All credit purchases are processed through Stripe, which provides bank-level security and encryption. Your payment information is never stored on our servers.

Q: Does credit expire?

A: No, account credit never expires. You can keep credit in your account for as long as you need it.

Q: Can I use credit for all services?

A: Yes, credit can be applied to any invoice for any service, including hosting, domains, SSL certificates, and VPS servers.