Acceptable Use Policy

1. Purpose and Scope

This Acceptable Use Policy applies to all services and tools provided by Matthew Grey trading as Go Red Robot Hosting.

Customers are responsible for their own use of the services and for activity performed by their users, employees, customers and authorised representatives.

Use of our services must comply with this policy, the Terms of Service and applicable law.

2. Unlawful and Harmful Activity

Our services must not be used to:

• Break applicable laws or regulations.
• Facilitate fraud, deception, phishing, identity theft or impersonation.
• Distribute malware, ransomware, spyware or malicious code.
• Operate botnets or command-and-control systems.
• Obtain or attempt to obtain unauthorised access to systems, accounts or data.
• Distribute child sexual abuse material or facilitate child exploitation.
• Promote or facilitate terrorism or unlawful violent activity.
• Sell unlawful drugs, controlled substances or counterfeit products.
• Operate unlawful gambling or financial schemes.
• Conceal or facilitate criminal activity.

We may immediately restrict or suspend activity presenting a legal, security or safety risk.

3. Adult and Sexually Explicit Services

Pornographic, sexually explicit and adult-entertainment content or services are prohibited across all Go Red Robot Hosting services.

This includes:

• Pornographic websites or media.
• Adult streaming or download services.
• Escort or sexual-services advertising.
• Sexually explicit subscription platforms.
• Services primarily intended to distribute adult content.

This prohibition applies to Shared Hosting, Managed WordPress, Reseller Hosting, Managed VPS, Email Sending, Email Archiving and custom infrastructure.

4. Intellectual Property

Customers must have the necessary rights or permissions for content, software and data used through our services.

Services must not be used to:

• Distribute pirated or unlawfully copied content.
• Infringe copyright, trademarks or other intellectual-property rights.
• Sell counterfeit or imitation products.
• Circumvent licensing or digital-rights protections.

We may restrict or remove content after receiving a credible infringement report or lawful request.

Customers must respond promptly and cooperate with any investigation.

5. Network and Security Abuse

The following activities are prohibited unless expressly authorised by the system owner and agreed with Go Red Robot Hosting where appropriate:

• Port scanning, vulnerability scanning or penetration testing.
• Attempting to bypass authentication or security controls.
• Denial-of-service or distributed denial-of-service activity.
• Packet interception or unauthorised traffic monitoring.
• Deliberate exploitation of security vulnerabilities.
• Interference with another customer’s service.
• Spoofing network identities or source addresses.
• Distribution or operation of attack tools.

Legitimate security testing may be permitted when the customer owns the target or has written authorisation and the activity does not threaten our infrastructure or other users.

6. Shared, WordPress and Reseller Resource Use

Shared Hosting, Managed WordPress and Reseller Hosting must not be used for workloads unsuitable for shared infrastructure.

Prohibited uses include:

• Cryptocurrency mining.
• Public proxy, VPN or anonymity services.
• Torrent trackers or public file-sharing services.
• General file storage or backup repositories.
• Continuous resource-intensive processes that materially affect other users.
• Deliberately circumventing package limits or security controls.

Worker Processes, Node.js, PHP workers, Laravel workers and supported custom applications are allowed where included with the service and operated within the purchased resource limits.

Where a legitimate workload consistently requires more resources, we may ask the customer to reduce its usage, add a resource boost where available, or move to a more appropriate service.

7. Managed VPS and Specialist Workloads

Managed VPS services may be used for lawful specialist workloads, including VPNs, proxy services, game servers and custom applications, when discussed and approved in advance.

Approval depends on the intended use, technical requirements, security implications and infrastructure suitability.

The following remain prohibited:

• Cryptocurrency mining.
• Open or deliberately abusive proxies.
• Services intended to conceal unlawful activity.
• Network attacks or unauthorised security testing.
• Activity likely to cause repeated abuse complaints or infrastructure blacklisting.

Customers must provide accurate information about the intended workload.

8. Hosted Mailbox Limits

Hosted mailboxes supplied with Shared, Managed WordPress and Reseller Hosting are intended for ordinary personal and business communication and transactional website email.

The policy limits are:

• Maximum 100 messages per hour per mailbox.
• Maximum 100 recipients per message, including To, Cc and Bcc recipients.
• Maximum 25MB total attachment size per message.

These are policy limits and may be lower than the platform’s underlying technical limits.

Customers must not bypass these limits by distributing sending across multiple mailboxes, accounts, websites or reseller customers.

Reaching a limit does not automatically mean that sending is acceptable. We may act at lower volumes where messages are unsolicited, abusive, deceptive or damaging to sender reputation.

9. Bulk and Marketing Email

Ordinary hosted mailboxes must not be used for bulk marketing campaigns.

Bulk, newsletter and marketing email must use the Go Red Robot Email Sending service or another suitable specialist platform.

All marketing and bulk email must:

• Be sent only to recipients who have provided appropriate consent.
• Use accurate and identifiable sender information.
• Include a clear and functional unsubscribe method.
• Honour unsubscribe and suppression requests promptly.
• Maintain appropriate consent and suppression records.
• Comply with applicable privacy, direct-marketing and anti-spam laws.
• Avoid misleading subject lines, sender identities or content.

Purchased, harvested, scraped or unlawfully obtained mailing lists are prohibited.

Customers must not send unsolicited cold-email campaigns through our infrastructure.

10. Email Sending Service

Customers using Email Sending are responsible for:

• The origin and legality of recipient lists.
• Consent and lawful processing of recipient information.
• Message content and sender identity.
• Bounce, complaint and unsubscribe handling.
• Protecting SMTP and account credentials.
• Monitoring applications that send through the service.
• Maintaining an acceptable sending reputation.

We may reduce sending, temporarily pause an account, require corrective action or terminate sending where activity causes excessive complaints, bounces, blocklisting or reputational damage.

Sending allowances are maximum capacities, not permission to send unsolicited email.

11. Managed Email Archiving

Managed Email Archiving may only be used for mailboxes, domains and messages the customer is legally authorised to archive.

Customers are responsible for:

• Establishing a lawful reason for archiving.
• Providing any required employee, user or data-subject notices.
• Applying appropriate access controls.
• Deciding how long archived messages should be retained.
• Responding to lawful access, deletion or disclosure requests where applicable.

The service must not be used to intercept or retain communications without proper authority.

12. Reseller Responsibilities

Resellers are responsible for activity performed by their own customers and users.

Resellers must:

• Ensure their customers comply with this policy.
• Maintain accurate customer contact information.
• Investigate complaints involving their customers.
• Act promptly when we identify abuse or security risks.
• Suspend or remove offending content or accounts when required.
• Avoid advertising or reselling prohibited services.

We may suspend an individual reseller customer, website or service without suspending the entire reseller account where practical.

Serious, repeated or unaddressed abuse may result in restriction or termination of the reseller service.

13. Use of Free Tools

Users of Go Red Robot tools, including the Website Security Scanner, must own the system or domain being tested or have permission from its owner.

Tools must not be used to:

• Scan unrelated third-party systems.
• Search for targets to attack.
• Harass or disrupt another service.
• Collect information for unlawful purposes.
• Circumvent rate limits or access controls.

Email migration and file-transfer tools may only be used with accounts, mailboxes, data and files the user is authorised to access.

14. Account and Application Security

Customers must take reasonable steps to protect their accounts and applications, including:

• Using strong and unique passwords.
• Protecting API, SMTP and application credentials.
• Installing application and plugin updates where the customer manages them.
• Removing unused applications and accounts.
• Avoiding public disclosure of credentials.
• Informing us promptly of suspected compromise.

Where Go Red Robot Hosting manages updates or security for a purchased service, customers must not deliberately disable or bypass those protections.

15. Compromised Services

If a service is compromised, we may isolate, restrict or suspend it immediately to protect the customer, our infrastructure and third parties.

Customers must cooperate with remediation, including resetting credentials and correcting vulnerable applications or configurations.

Where remediation falls outside the purchased service, additional work may require a separate quotation or customer action.

16. Backups and Storage

Hosting storage must be used for the websites, applications, email and data associated with the purchased service.

Shared, Managed WordPress and Reseller Hosting must not be used as general file storage or as a permanent backup repository.

Customer-created backup archives stored on these services may be removed in accordance with the Terms of Service.

Customers remain responsible for maintaining independent copies of important data.

17. Monitoring and Investigation

To operate and protect our services, we may:

• Monitor resource usage, sending patterns and network activity.
• Review security alerts, logs and abuse reports.
• Investigate suspected policy violations.
• Inspect affected files or account information where reasonably necessary.
• Restrict access while an investigation is underway.
• Preserve or disclose information where legally required.

Any access or investigation will be limited to what is reasonably necessary for security, service operation or legal compliance.

18. Responding to Abuse Notices

Customers must respond promptly to abuse or security notices within the deadline stated in the notice.

The permitted response time will depend on the severity of the issue.

Immediate action may be required for malware, phishing, active attacks, unlawful content or incidents threatening other users.

Failure to respond or correct the issue may result in service restriction, suspension or termination.

19. Enforcement

Our response will depend on the nature, severity and history of the violation.

Actions may include:

• Contacting the customer for information.
• Issuing a warning.
• Requiring corrective action.
• Applying temporary restrictions.
• Disabling an affected mailbox, application, website or user.
• Isolating a compromised service.
• Suspending the affected service.
• Permanently terminating service.
• Reporting unlawful activity where legally required.

Where safe and reasonable, we will provide an opportunity to correct an issue.

Immediate action may be taken where delay would create a security, legal, operational or reputational risk.

Refunds following suspension or termination are handled according to the Terms of Service and applicable law.

20. Reporting Abuse

Suspected abuse should be reported to:

Email: abuse@goredrobot.com
Support Portal: Submit an Abuse Report

Reports should include the affected domain, IP address, message headers, relevant logs or other information needed to investigate.

21. Policy Changes

We may update this policy to reflect service, legal, security or operational changes.

Material changes affecting existing customers will be communicated with reasonable notice where practical.

22. Questions

Questions about this policy may be sent to:

support@goredrobot.com