Last Updated: 21 October 2026
Go Red Robot Hosting is operated by Matthew Grey trading as Go Red Robot Hosting.
Business address:
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
For account, billing, website, support and marketing information, Matthew Grey trading as Go Red Robot Hosting is the data controller.
Privacy enquiries may be sent to privacy@goredrobot.com.
This policy explains how we handle personal information when people:
It also explains our role when customers use our services to process information belonging to their own users, employees, clients or contacts.
This may include:
This may include:
Payments are currently processed by Stripe and Worldpay.
Go Red Robot Hosting does not receive or store complete payment-card numbers or card security codes.
This may include:
This may include:
When someone submits an abuse report, we may collect:
This may include:
Where the visitor consents, we use Google Analytics 4 to understand how visitors use the website.
Analytics information may include:
Google Analytics does not load until the visitor has actively accepted analytics cookies.
We record whether a customer has agreed to receive occasional product, service and feature updates.
This may include:
Customers may use our services to host or process information relating to their own users, customers, employees or contacts.
Examples include:
For this information, the customer normally determines why and how it is processed and acts as the data controller or responsible party.
Go Red Robot Hosting normally processes the information on the customer’s behalf to provide, secure, maintain and support the service.
Customers are responsible for:
We may independently process limited logs, security information and abuse data where necessary to operate and protect our services or comply with legal obligations.
We use personal information to:
Depending on the activity, we process personal information because:
Where processing relies on consent, that consent may be withdrawn at any time.
Withdrawal does not affect processing already performed lawfully.
We send essential communications about:
These communications are necessary to provide and administer services and are not marketing subscriptions.
We may also send occasional emails about new products, features and relevant services where:
Every marketing email contains a clear unsubscribe method.
Unsubscribe requests are honoured and retained on a suppression list so the address is not accidentally re-added.
Customers cannot unsubscribe from essential transactional, billing, security or service communications while maintaining an active service.
The website may use essential cookies or local browser storage for:
These technologies are necessary to provide requested functionality and cannot always be disabled through the website.
Google Analytics 4 is used only after the visitor actively accepts analytics.
Google Analytics helps us understand website traffic and usage. It is not required to use the website or place an order.
We do not currently use advertising or behavioural-targeting cookies on the Go Red Robot Hosting website.
Visitors may accept or reject analytics without losing access to the website.
You can change or withdraw your choice at any time using Cookie Settings, which is also linked at the bottom of every page.
We do not sell personal information.
We may share information with service providers where necessary, including:
Providers receive only the information reasonably required for their role and are expected to protect it appropriately.
We may also disclose information:
Our customers and infrastructure operate across multiple countries.
Personal information may be processed in the United Kingdom, European Economic Area, South Africa and other countries where our service providers or infrastructure are located.
Where required, we use recognised contractual or legal safeguards for international transfers.
Mandatory rights under applicable UK and South African data-protection law remain unaffected.
We use reasonable technical and organisational measures appropriate to the service and risk.
These may include:
Not all customer content is encrypted at rest.
No online service or storage system can guarantee absolute security. Customers must also protect their credentials, applications and independent backups.
We retain information only for as long as reasonably required for the relevant purpose.
Our normal retention periods are:
Information may be kept longer where reasonably required for a legal claim, investigation, regulatory obligation or unresolved dispute.
When a service ends, customer data is removed according to the service’s termination and backup process.
Services removed for non-payment may be permanently deleted as described in the Terms of Service.
Deletion from active systems may not immediately remove information from backup systems. Remaining copies expire according to the applicable backup-retention cycle.
Financial, contractual, security and suppression records may be retained independently where required.
Depending on the applicable law and circumstances, individuals may have the right to:
Some rights are subject to legal exemptions and may not apply in every situation.
Requests may be sent to privacy@goredrobot.com.
We may request information needed to verify the requester’s identity.
Where a request concerns information controlled by one of our customers, the requester should normally contact that customer directly.
Where appropriate, we will assist the customer with responding to a lawful request.
We will not independently disclose or delete customer-controlled information unless authorised by the customer or required by law.
Individuals may complain to the UK Information Commissioner’s Office:
Website: ico.org.uk
This does not prevent anyone from contacting us first at privacy@goredrobot.com so we can try to resolve the issue.
Individuals protected by the Protection of Personal Information Act may complain to the South African Information Regulator:
Website: inforegulator.org.za
South African individuals may also contact us at privacy@goredrobot.com.
Our services are intended for customers aged 18 or over.
We do not knowingly create customer accounts for children.
Customers operating websites or applications used by children remain responsible for complying with applicable child-privacy requirements.
Our websites may link to third-party websites and services.
Their privacy practices are governed by their own policies. We are not responsible for how independent third parties process information after someone follows an external link.
We may update this policy to reflect legal, service or operational changes.
Material changes affecting customers will be communicated where reasonably appropriate.
The current version and updated date will remain published on this page.
Privacy enquiries and rights requests:
Matthew Grey trading as Go Red Robot Hosting
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
Email: privacy@goredrobot.com